How Can We Help You?
Find answers to frequently asked questions
Follow these 6 simple steps to book your IHAP course.
1. Your course
- Check out the course pages and select a course.
- Click on ‘Dates and Prices’ button
2. Your booking
You’ll be transferred to our booking system
- Choose the date
- Select your course
3. Your details
Fill in your: email, name, D.O.B, address, etc.
4. Your payment options and add-ons
Revise the details of your booking and check out our payment options and add-ons.
You’ll be redirected to our payment gateway G Cash or PayMaya where you’ll make your payment.
6. Your confirmation
Get a confirmation email after successful payment. Let your IHAP adventure begin!
Go to the bottom of any course page and you’ll see the course and the ‘Dates and Prices’ button.
As an IHAP graduate of our International Bartender Course (3 Months), Waiter/Waitress course (3 Months) and Sommelier ( 3 Months) you have free access to IHAP RESOURCE CENTER after the course, and for the rest of your professional career.
IHAP allows you to apply for job opportunities around the world. You’ll be given access to IHAP JOB BOARD. With your login details in hand, you can browse the latest selection of worldwide hospitality positions, wherever you may be. IHAP JOB BOARD is filled with industry-leading venues waiting for you to apply!
You can pay for your course in 3 interest-free instalments. The course price is divided into 3 instalments:
- 1st payment is 20% of the full amount
- 2nd payment is 40 % of the full amount
- 3rd payment is 40% of the full amount
The payment due dates are calculated by the number of days remaining until the course begins.
The full balance of your course must reach us before the start date of your course.
At IHAP we require you to be 18 years old by the time you start your course. However, there are a few exceptions…
We highly recommend that you have previous experience if you are going to take any of the Advanced Courses. The only course’s which has requirements is the IHAP LEVEL 3 COURSES. To apply for this course you need to have at least 3 years of experience, be fluent in English, both written and spoken and have exceptional social skills.
The course price covers your industry-leading education and study materials and your own USB with all reference material and a Database Library for the duration of your course.
No, you don’t need to bring anything. You will get all of the necessary practical and theoretical equipment at your school for educational purposes. Equipment that will help you train outside of school hours can be purchased as part of the IHAP merchandise.
We’ll send you SMS alerts to convey important messages such as late payment reminders, student account updates or [in very rare cases] course changes. We may also send you SMS alerts about package upgrades, other courses, campaigns and offers. We strongly advise you to allow us to send you SMS alerts [they’re free to receive], if you would rather not receive SMS alerts, you can deactivate them in your student account.
- Contact information
- Mobile and charger
- iPad or tablet, and charger
- Camera/video camera, memory card, and charger
- Electrical converters and adapters
Yes, on the first day of the course you will need to bring valid photo identification as we need to make a copy of it. Here are the acceptable forms of identification:
- International travel passport
- Government-issued driver’s license
- Government-issued national/state/province identity card
We also ask you to do this so that we can verify that everyone who should be on the course is present.
IHAP has a strict alcohol policy for both students and employees. As a training organization we take the consumption of alcohol and serving very seriously. Students engaged in any IHAP related activity, at an IHAP school, during school hours, must be in a fit condition to perform.
Arriving at school in an intoxicated state is unacceptable as it can put your fellow students and instructors in danger. If you are found to be in an intoxicated state you will be sent home and may be subject to our disciplinary policy. Any dangerous or irresponsible drinking during school hours will be severely punished. If you begin to act in a disorderly manner due to intoxication which consequently requires intervention by an IHAP staff member or local official, you will subject to our violation protocols.
After you’ve graduated from your course you will receive a worldwide recognized WSET DIPLOMA ( FOR THE WAIT COURSE ). You will receive the same standardized IHAP certificate as all of your course classmates.
Don’t worry, it could just be that the nerves get the better of you on exam day, it’s normal. For this very reason we created the educational guarantee. The educational guarantee allows you to repeat the entire course, within one year, in the same destination, if you fail your exams. You can purchase your educational guarantee when you book your course.
Retake Your Exams
If you fail certain exams you can contact IHAP Care and they will provide you with the school’s email address so that you can arrange a time and date for your retake/s with the school. The school will give you all of the information.
We strive to make sure each and every student is 100% satisfied with the services we provide however we understand that sometimes things don’t always run smoothly and expectations are not met. We’re sorry to hear if this is the case and we will do everything we can to make sure we solve any queries, concerns or issues you may have. Simply contact us at firstname.lastname@example.org and we will get back to you within 24 hours and will provide a solution within a week.
At IHAP School we offer 3 methods of payment:
- Pay in full at the time of booking*
- Pay later – you have 7 days for the full amount to reach us
- Pay in 3 instalments, interest-free. We will set up a payment plan for you at the time of the booking. The first instalment has to paid within the first 7 days
*You can pay the full amount at the time of booking using a credit/debit card or pay via bank transfer.
Note – No matter which payment method you choose, the full amount of the course must reach us before the course starts.
This usually occurs for one of the following reasons:
- We don’t accept the card you are using
- Your card doesn’t allow you to transfer to an international account
- Your card has been blocked because it has reached its payment limit
- There has been a technical error
Firstly, we advise you to call your bank to ask them if any of the issues above have occurred. If your bank tells you that your card has not been blocked, you can transfer to international accounts and does not have a set limit, call EBS Care. We will do our best to deal with the payment issue.
We cannot confirm your booking until we receive your payment, this is applicable if you have paid in instalments or paid in full when booking. Your booking will remain unconfirmed until we receive the payment, please pay promptly to secure your booking. If you have paid by bank transfer, it can take up to 10 working days, (depending on your bank) for us to receive the payment, and consequently confirm your booking. If you have paid by card, check your student account to see that the transaction has been successful, if so, your booking will be confirmed shortly. If you have any questions don’t hesitate to contact IHAP Care!
Even if you pay in full by card it can take up to 3 working days to reach us. Once we have received your payment we will change the status of your booking to “confirmed” in your student account. We will contact you if we require any additional information.
You can pay your instalments by bank transfer or by card within your student account.
The instalment dates will be automatically created for you at the time of your booking. If you are late paying an instalment we will email you. It’s vital that you pay promptly as your booking may be cancelled and cancellation charges may apply.
IHAP does not charge you for paying via instalments; however, you may be charged for using your card or making a bank transfer.